Customer Satisfaction Survey

All questions are required:

1. Is your boat?
Power   Sail
2. What is the length of your boat?
<20'   20'-29'   30'-39'   40'-49'   50'-59'   >60'
3. On average, how many days per month are you at/on?

a) Doral Marine Resort
April   May   June   July   August   September   October  

b) Georgian Bay

April   May   June   July   August   September   October  
4. Rate the most important feature to boating at Doral Marine Resort, where 1 is the least important and 5 is the most important.
Cost   Location   Services   Facilities   Other  
5. If you are not a dockage/storage patron, what was the purpose of your visit to Doral Marine Resort?
Dockage/storage inquiry   Marine service   Retail   Boat sales   Other  
6. Rate the following factors on a scale of 1 to 5, where 1 is completely dissatisfied and 5 is extremely satisfied.
a) Safety/security

1   2   3   4   5  

b) Cleanliness

1   2   3   4   5  

c) Property maintenance

1   2   3   4   5  

d) Product variety/availability

1   2   3   4   5  

e) Hours of operation

1   2   3   4   5  
7. Rate the following departments on a scale of 1 to 5, where 1 is completely dissatisfied and 5 is extremely satisfied.

a) Chandlery
Friendliness   Knowledge   Quality   Timeliness   Overall  

b) Gas Dock

Friendliness   Knowledge   Quality   Timeliness   Overall  

c) Management

Friendliness   Knowledge   Quality   Timeliness   Overall  

d) Office

Friendliness   Knowledge   Quality   Timeliness   Overall  

e) Parts/Service

Friendliness   Knowledge   Quality   Timeliness   Overall  

f) Yard

Friendliness   Knowledge   Quality   Timeliness   Overall  

8. Overall, rate Doral Marine Resort on a scale of 1 to 5, where 1 is completely dissatisfied and 5 is extremely satisfied
a) Value

1   2   3   4   5  

b) Experience

1   2   3   4   5  
9. How likely are you to recommend Doral Marine Resort to a friend or relative, where 1 is highly unlikely and 5 is highly likely?
1   2   3   4   5  
10. List any ideas/suggestions for improvement to the marina, services offered, and/or any other comments/suggestions.
If you would like to be contacted and/or identified as submitting this survey, please complete the below section.
Name:
E-mail:
Telephone: